Reaching a person

How do I reach someone?

Email support@adintel.io. It is the one address for everything: a question about a page, a figure that looks wrong, the trial, a plan or your data. A person reads every message and replies from an adintel.io address. You can also reply to any email Adintel sends you, and the reply reaches us.

What helps us answer quickly?

• The account's name or its Google Ads customer ID, and the page you were on.
• What you expected, and what you saw. A screenshot helps.
• For a figure that looks wrong, the date range, and the figure Google Ads shows for the same range.

Never send a password or a Google sign-in code. Adintel never asks for either.

Who answers questions about money?

A person, always. A charge you did not expect, a refund, an invoice, or a plan for more than 30 accounts: email support@adintel.io and we sort it out with you directly.

Where else can I look?

Most pages in Adintel carry a How this page works link beside their title, which opens that page's article here. The help page lists every article, including how Adintel decides and how the trial and billing work.